Privacy Policy

1. Overview

Melmac Supply LLC ("Melmac," "we," "us," or "our") builds software for manufacturers, sales reps, distributors, and contractors, delivered through three connected products: Commerce, Studio, and Operator. This Privacy Policy applies to melmacsupply.com and its subdomains, and to the products and services we operate under the Melmac name.

By using our sites or products, you agree to the collection and use of information as described here. If you don't agree with this policy, please don't use our sites or products.

2. Information we collect

We collect information in a few different ways:

• Information you provide directly — such as your name, company, email address, phone number, and message content when you request a demo, fill out a form, or contact us.
• Account and business data — information manufacturers, distributors, reps, and contractors provide when using Commerce, Studio, or Operator, including product catalogs, order data, imagery, and operational records.
• Usage data — automatically collected information such as IP address, browser type, device identifiers, pages viewed, and referring URLs, typically gathered through cookies and similar technologies.
• Communications — records of correspondence when you email us or submit a form, kept for support and follow-up.

3. How we use information

We use the information we collect to:

• Provide, operate, and improve Commerce, Studio, and Operator;
• Respond to demo requests, support inquiries, and other communications;
• Personalize content and recommend relevant features across the platform;
• Monitor and analyze usage trends to improve site and product performance;
• Detect, prevent, and address fraud, abuse, or security issues; and
• Comply with legal obligations.

4. How we share information

We do not sell your personal information. We may share information in the following circumstances:

• Within the value chain — where our products are designed to move product and order data between manufacturers, reps, distributors, and contractors as part of their intended function.
• Service providers — vendors who host our infrastructure, process payments, or support analytics and communications on our behalf, under obligations to protect your data.
• Legal requirements — when required by law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

5. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our sites and products are used. You can control cookies through your browser settings; disabling them may limit some functionality.

6. Data retention

We retain information for as long as needed to provide our products and services, comply with legal obligations, resolve disputes, and enforce our agreements. Business and operational data is generally retained for the duration of an active customer relationship, and for a reasonable period afterward.

7. Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us at [email protected] and we'll respond within a reasonable time.

9. Children's privacy

Our sites and products are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

10. International users

Melmac operates in the United States. If you access our sites or products from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where we or our service providers operate.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date at the top of this page will reflect the most recent revision. Material changes may be communicated more directly, such as by email.

12. Contact us

Questions about this policy or how we handle your information can be sent to [email protected].